Customer Experience Strategy

Learn what CX Strategy is

• Duration: 1:30 Hour
• 14 High Quality Video Lessons
• Date: At Your Own Pace
• Language: Arabic
• Price: 20 USD

Course Description

The customer experience CX means delivering the enterprise's mission and brand promise, by delevering value to it's customers. This happens at touch points, that is the intersection of the customer and the enterprise. Accordingly, the customer’s experience is designed based on the customer’s expectations, needs, and feedback from other customers regarding customer journey, starting from first contact (touchpiont) with the enterprise to becoming a happy and loyal customer.

A successful customer experience strategy starts with a culture centered on what (value) matters to customers, and building capacity of frontline employees to deliver this value customer. Organizations are seeking new ways to engage customers, to increase customer satisfaction by providing engaging customer experiences.

This Customer Experience (CX) Strategy online training course, is designed to provide you with the essentials you need to understand and improve your Customer experience CX knowledge and skills, and how to shape Customer Expeience Strategy.

For a great customer experience, every interaction at every customer touchpoint must be exceptional. Customer Experience (CX) means creating and effectively managing your customers’ emotions. In fact, every single interaction that occurs between an organization and its customers fosters an emotion of some kind.

This program provides you with all you need to know about creating a customer centric culture and coming up with a workable customer experience framework for your organization. Narrowing down on the topic, you will be able to measure your customer service effectiveness, come up with CX strategies, measure your CX initiatives, and create areas for improvement in your CX programs. The customer experience program also offers a practical understanding of how to design and deliver a strategy and how it can drive customer growth, profitability, and loyalty.